Policy on product returns

You are entitled to return a product purchased at madhouse.it to 14 days after the date of receipt of that product.

We ask you, before you return the product purchased at madhouse.it, to send an email to info@madhouse.it with the following information:
- your order number
- the message that you want to return a purchased product
- the name of the product
- the date on which the product has been delivered to the indicated delivery address
- your name.

The time your email has arrived at madhouse.it is used to determine whether your return falls within the stipulated period of 14 days. When madhouse.it  confirms that your return request falls within this period, you have the right to return your product. If your request arrives outside this period, madhouse.it  reserves the right to refuse your return request, and the associated refund of the product.

Procedure and other provisions:
The product must always be returned completely and undamaged in its original, undamaged packaging. You should take the necessary precautions to ensure that the product cannot be damaged during its return; we therefore recommend that you return the product in the same box as which it was delivered, filled with buffer material to protect the product.

The product can be returned to the following address:
Madhouse di Romanenghi & C Snc
Via del Lapidario 10
25134 Brescia (BS) Italy

The costs of returning the product are always at your expense, unless madhouse.it has exceptionally sent you a product different from the one you actually ordered.
Refund of the purchase price (incl. standard shipping costs) is done after madhouse.it has received the returned product. The refund will be performed using the same payment method as has been used for the purchase, unless you and madhouse.it have agreed otherwise.
If the returned product is delivered at madhouse.it in a condition (e.g. used, stained, damaged, incomplete, …) that prevents further selling the product to third parties at its original selling price, madhouse.it reserves the right to deduct the difference between the original purchase price and the remaining selling price from the refund.
You lose the right to return sealed products (such as DVDs) whose seal has been broken after delivery.

Policy on return of damaged products

madhouse.it take all reasonable precautions to prevent damage to your order during the transport to the indicated delivery address.
If you will notice that the outer shipping box is dented/ruined please specify it when you will sign for the receipt of delivery.
After delivery of the order, we ask you to check whether a product has been damaged during transport. In case a product has been damaged, we ask that you report the damage by email within a maximum period of seven days following receipt of the product.

Procedure and other provisions
We ask you, before you return the product purchased at madhouse.it, to send an email to info@madhouse.it with the following information:
- your order number.
- the message that you want to return a purchased and damaged product
- the name of the product
- the date on which the product has been delivered to the indicated address
- a detailed description of the established damages to the product
- multiple, detailed pictures of the damaged product and its packaging
- your name.

The time your mail arrives at madhouse.it is used to determine if your damage claim falls within the period of seven days. If your claim arrives outside this period, madhouse.it reserves the right to refuse your damage claim.
Subsequently, madhouse.it will contact you to discuss the claim. After madhouse.it has given you permission to return the product, a shipping method will be agreed.

The damaged product should always be returned in the original product packaging. You should take the necessary precautions to ensure that the product is not damaged any further during the return transport.
The cost of returning the damaged product is always at the expense of madhouse.it
The product can be returned to the following address:
Madhouse di Romanenghi & C Snc
Via Industriale 10/B
25014 Castenedolo (BS)
Italy

After the receipt of the damaged product, you have a choice between either replacement of the damaged product (if still in stock at madhouse.it) either refund of the purchase price (incl. standard shipping costs). The refund will be performed using the same payment method as has been used for the purchase, unless you and madhouse.it have agreed otherwise.